A valuable field guide to every step and mis-step in the customer-lawyer relationship from the irrationally optimistic irresponsible misguided start to the almost inevitable acrimonious finish:-

• Each chapter covers a particular stage as the relationship proceeds and disintegrates

• Covers rational and irrational behavior, psychology, technical content, procedure, conventions, policies, practices and effectual and ineffectual, honest and dishonest, competent and incompetent regulation, supervision and scrutiny

• Contains detailed methodologies for the prospective and actual customer to preempt getting screwed, starting with deep due diligence at the outset and throughout, the necessity, in real time all the time, for the lawyer to keep the customer genuinely fully informed and for the customer to keep his own logs, ledgers and a full archive, especially about gross and net expenses, costs, prices, values and all points and issues

• Useful to prospective and actual customers and to candidate and hired lawyers: exactly what good and bad behavior, honest and dishonest, each side should and can expect from the other throughout the relationship

• Distils around thirty years of experience dealing professionally, and around fifty years dealing personally, with crooked tenth-rate specialist lawyers in various jurisdictions. Full of real-life practical examples, case studies, illustrations, graphics.